What Is Call Patching? Can It Benefit My Business?
You have many options for how your customer calls are handled. However, there is one option that saves you money and improves your level of customer care: call patching services. Let’s take a closer look at why call patching services offer so much value to your business.
Call Patching Is Different
Automated systems employ recordings and menu options to transfer calls. Call patching services are carried out by live receptionists. These trained professionals personally answer every call your business receives. They also assist each caller with reaching the person or department they need to speak with.
Instead of asking who the caller is looking for, a call patching agent will get more information about the caller’s needs. In asking the right questions, the representative gets specific information. This allows them to put the caller in touch with exactly the right person.
Agents also screen every call your business receives. They record the name and number of the caller before deciding if the call needs to be transferred. If the preferred individual is unavailable, the agent takes a message.
How Call Patching Benefits Your Business
There are many benefits to offering call patching services to your customers. For one thing, you won’t have to carry the high costs of hiring an in-house receptionist to help callers. This is because a good call patching service can be outsourced.
You also won’t have to take your existing staff members from their jobs to handle customer calls. By having live receptionists handle callers, your staff can focus entirely on their tasks.
This allows them to dedicate their time and attention to their own jobs, ultimately increasing efficiency. It ultimately means more time for you, which can be spent on other areas of your business. So you’re saving money on staffing and increasing the productivity of your current team!
Call screening and patching services also make your business incredibly accessible. Callers no longer have to dread endless menu options and recordings. When they contact you, they’ll speak to a real person. This person can then connect them to the right individual or department every time they call.
Call patching and transferring calls may seem like a simple service, but it offers much more. By having agents handle calls instead of computer systems, each call becomes an opportunity to deliver stellar customer service. That sort of personalized service is what builds relationships and increases your customer retention. It can even prompt people to speak highly of your company with friends, around town, and across the web!
Professional Call Patching That’s 100% US-Based
Answering services and call patching receptionists can save you money and time. They can also drastically improve the level of customer service your callers receive. The importance of this service to your business cannot be understated. That is why it’s so important to ensure you choose the right company.
Live representatives from AnswerMTI are professionally trained to offer a seamless, high-quality call patching service. Discover why so many businesses choose us when they want to offer their customers the best call patching services. Call 844-798-1027 to learn more or get started!
