A strong first impression is a must for any business, whether it’s a small startup or corporation, but we know answering the phones all day can distract your staff from more business-centric tasks. Nevertheless, most callers who reach a voicemail won’t follow through, which can mean missed opportunities. A live answering service avoids this because […]
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By promptly answering the telephone, customer service is greatly improved. The perception of your company is largely influenced by the level of attention available to each customer. We all know how difficult answering every call can be while running your business. According to a Clutch survey, about 8 in 10 people believe efficient resolutions are […]
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Property management is effectively a 24/7/365 job, as property managers and landlords must be available at all times to address the needs of tenants. Yet, who’s available all day and night to answer the phone? After all, you need rest and time to spend with family and friends. With 24-hour call center services this is […]
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How your company answers calls is important in building your brand. Quality service shows you value your customers. A simple “Hello, how can I help you?” is a good opening, but the question should not have to be repeated every time a caller is transferred. That’s where cold transfers can hurt your business. A blind […]
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Customer satisfaction is as important in the dental industry as any other. Having a live person answer the phone is crucial in providing people with the attention and care they deserve. In fact, studies have shown close to seven out of ten people will hang up and look for a different service provider if someone […]
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During any given day, there’s no telling how many calls an attorney or law firm might receive. A multitude of tasks may make it difficult to take every call. Existing and potential clients may also call after business hours when your office is closed. Devoting more personnel and time to answering phones can strain resources. […]
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Most people have been frustrated when they dial a business phone number and are greeted by an automated voice menu, get put on hold, or face a delay or absence of human help. An answering service is the solution many companies use to make sure their customer calls are handled promptly by a real person. […]
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An answering service answers incoming phone calls on behalf of other businesses. They can quickly provide customer service for a caller who has a toothache, backed-up toilet, or computer malfunction, even after business hours. Answering services are used by all types of companies – medical professionals, contractors, attorneys, large corporations, and solo entrepreneurs. In fact, […]
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When you’re running a medical practice, you know that being available to your patients is of the utmost importance. Not only is in-person customer service essential, but being available by phone is critical. However, picking up the phone in a busy doctor’s office is not always possible. Neither is answering every call yourself around the […]
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As a business owner, you know all too well what stress is. From worrying about sales to dealing with issues within your workforce, your brain is often on edge and worrying. High levels of stress can quickly lead to burnout. This can cause you to feel tired and anxious, which can impact your focus and […]
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