You’ve probably heard of a virtual receptionist, but what exactly do they do? How do they work? How do they fit into your business operations? And most importantly, how can they improve efficiency, enhance customer service, and help you never miss an important call again? In today’s fast-paced business world, first impressions matter. When a […]
Read More »
When it comes to having your business phone answered, you’ve got plenty of options. There is lots to consider to make the right choice, so it’s always important to ask if a receptionist or an answering service costs more. In-House Receptionist vs. Professional Answering Service Many businesses choose between having an in-house receptionist and a […]
Read More »
You have many options for how your customer calls are handled. However, there is one option that saves you money and improves your level of customer care: call patching services. Let’s take a closer look at why call patching services offer so much value to your business. Call Patching Is Different Automated systems employ recordings […]
Read More »
These are common terms in the service industry, but weighing hospitality vs. customer service isn’t the best way to run your business. The reason? They are two different, yet important, concepts. Whether you work in a restaurant or hotel, our definitions and comparison will help you. You’ll better understand the difference between hospitality and customer […]
Read More »
For some businesses, it’s not enough to offer service to customers during typical hours. Operating from 9-5 each day works nicely in some industries, but certainly not all. If you have the type of business that can benefit from being available whenever your customers may need you, using an answering service dispatch is a smart […]
Read More »
Businesses face all different kinds of bad weather emergencies. Companies that use an answering service to help weather the storm have an easier time of making it through to the other side. No matter what time of year it is, or where your business is located in the United States, there is always a risk […]
Read More »
As a property manager, your job goes well beyond building management. Not only do you have to ensure that your property and your management company continue to increase in value, but you also need to ensure that your tenants’ needs and desires are met. As busy as you are with tenant calls, building maintenance, showing […]
Read More »
Both an answering service and a virtual receptionist are ways to have your incoming calls answered offsite. So, what’s the difference between the two? When businesses are looking to outsource their call handling they often consider answering services or a virtual receptionist. Knowing the difference between them will help you choose which one is best […]
Read More »
Receptionists are professional multi-taskers who do it all, from answering phone calls and keeping things organized to appointment scheduling and being your company’s first contact point—but is an in-person receptionist the best choice, or should you go virtual? Important Considerations Trying to make the decision about whether or not to outsource your receptionist requires several […]
Read More »
As a doctor, you already know that in an emergency, every second counts. Yet, many doctors continue to rely on voicemail or automated queues to handle patient calls. However, there is a better way to ensure that your patients can get the help they need when they call you—by using a doctor call answering service. […]
Read More »